IT Service Management (ITSM) is the central nervous system of any IT organization. Proper ITSM can allow you to do orders of magnitude more with the same or less staff. It will streamline operations, reduce downtime, increase security and improve the quality of life of staff. It ushers in modernization tools and methods like advanced artificial intelligence and AIOps. It allows executives and directors to properly steer the environment based on advanced telemetry data and highly accurate sources of truth.
At Arx xMachina we have over 25 years of ITSM and IT Service Architecture experience. We have developed and managed ITSM systems for some of the largest corporations on the planet including retail, financial, gaming, utility, manufacturing, utility and government agencies. Marquee accounts include Walmart, American Express, Farmers Insurance, MGM Resorts International and Sony Entertainment. We have a proven track record of quickly identifying areas of improvement for ITSM systems and then rapidly enacting these improvements showing quick and high-impact value. Positive results are often seen in weeks with major lasting improvements often realized in just a few months. We work with all major ITSM systems including ServiceNow, Atlassian JIRA, BMC, Cherwell, Microsoft SCCM and Adobe Workfront. We also can integrate these ITSM with industry leading observability platforms like ScienceLogic, AppDynamics, DynaTrace and DataDog. We can build a fully instrumented ITSM system including service delivery, observability, automation and finops.
Contact us today to start your ITSM modernization journey. Our helpful consultants will work with you to develop a modernization plan which will identify paths for improvement and build a quick high-impact action plan to get them done.